Terms & Cancellation Policy – Extended Clarity Retainer
Delivery Format:
All retainer services are delivered remotely via secure video conferencing and email
Payment Terms:
Full payment is due at the start of each monthly period
Payment confirms your commitment and secures dedicated access to strategic support
Cancellations & Refunds:
You may cancel your retainer at any time, effective at the end of your current paid period.
We do not offer refunds for unused time or mid-period cancellations.
This policy ensures we can maintain availability and deliver consistent support to active clients.
Engagement Scope:
Each retainer includes:
Unlimited scheduled calls or virtual meetings
Unlimited email support (responses within one business day)
One designated point of contact
Additional services or deliverables may be available through separate engagements.
By continuing your Extended Clarity Retainer, you acknowledge and agree to these terms.